Last Updated: September 23, 2026
At Velvors, we want you to be satisfied with your purchase. We offer an exchange option instead of refunds or returns.
Exchange Eligibility
You may request an exchange if:
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You received the wrong size.
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You received a different product from the one ordered.
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The product has a manufacturing defect or was damaged before delivery.
The product must be unused, unworn, and in its original condition and packaging.
Exchange Delivery Charges
For an approved exchange, the delivery charges for the exchange shipment will be paid by the customer.
The original order's free delivery does not apply to exchange shipments.
Size Exchange
If you ordered the wrong size, you may request an exchange for another available size, subject to stock availability. Exchange delivery charges will be the customer's responsibility.
Exchange Request
To request an exchange, please contact us as soon as possible after receiving your order.
WhatsApp / Phone: +971 52 619 2108
Email: velvors495@gmail.com
Please provide your order number, details of the issue, and clear photos of the product where applicable.
Non-Exchangeable Items
Products that have been worn, used, washed, damaged after delivery, or returned without their original packaging may not be eligible for exchange.
No Refunds
Velvors does not offer refunds. Eligible orders may only be exchanged according to the conditions stated in this policy.
Exchange Approval
All exchange requests are subject to verification and approval by Velvors. We reserve the right to decline an exchange request if the product does not meet the eligibility requirements.
Contact Us
Velvors
WhatsApp / Phone: +971 52 619 2108
Email: velvors495@gmail.com