Terms of service

Last Updated: September 23, 2026

Welcome to Velvors. By accessing or using our website, you agree to the terms and conditions outlined below. Please read these Terms of Service carefully before placing an order.

1. About Velvors

Velvors is a footwear brand established in 2026, offering footwear and related products through our online store.

By using our website, you confirm that you understand and agree to these terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However, actual product colors may appear slightly different depending on your device or screen settings.

Product availability may change without prior notice.

3. Orders

When you place an order with Velvors, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to contact you to verify and confirm your order before processing it.

An order is considered confirmed after successful verification by Velvors.

4. Pricing and Payment

Prices displayed on our website are subject to change without prior notice.

Velvors accepts:

  • Online Payment

  • Cash on Delivery (COD)

For online payments, your payment may be processed through a third-party payment provider.

5. Shipping and Delivery

We currently offer free shipping across the UAE.

After your order has been confirmed, delivery is generally expected within 24–48 hours.

Delivery times may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, incorrect delivery information, or other unforeseen circumstances.

6. Exchange Policy

Velvors does not offer refunds or standard returns. Eligible products may be exchanged according to our Exchange Policy.

For approved exchanges, the customer is responsible for the delivery charges associated with the exchange shipment.

Products must meet the conditions specified in our Exchange Policy to qualify for an exchange.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, dispatched, or delivered to the courier, cancellation may no longer be possible.

8. Website Use

You agree not to misuse our website or attempt to:

  • Access unauthorized areas of the website

  • Interfere with website functionality

  • Use the website for unlawful purposes

  • Copy or reproduce our content without permission

  • Submit false or misleading information

9. Intellectual Property

All content on the Velvors website, including logos, brand names, product images, graphics, text, designs, and other materials, belongs to Velvors or its respective licensors unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, or other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Limitation of Liability

Velvors will make reasonable efforts to maintain accurate product information and reliable website services. However, we are not responsible for delays, interruptions, or issues caused by circumstances outside our reasonable control.

12. Changes to These Terms

Velvors may update these Terms of Service from time to time. Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes are posted means that you accept the updated terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Velvors
WhatsApp / Phone: +971 52 619 2108
Email: velvors495@gmail.com