Privacy policy

Last Updated: September 23, 2026

Welcome to Velvors. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or communicate with us.

Velvors was established in 2026 and provides footwear and related products to customers through our online store.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Shipping and delivery address

  • Billing information

  • Order and purchase details

  • Information you provide when contacting our customer support

  • Device, browser, and website usage information collected automatically through cookies and similar technologies

We only collect information that is reasonably necessary to operate our online store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process online payments

  • Process Cash on Delivery (COD) orders

  • Contact you regarding your order

  • Respond to customer inquiries and support requests

  • Improve our products, website, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Comply with applicable legal requirements

3. Payment Information

Velvors offers both online payment and Cash on Delivery (COD) options.

For online payments, payment information may be processed securely by the relevant third-party payment provider. Velvors does not intentionally store complete payment card details on its own systems unless specifically required and legally permitted.

For COD orders, we may collect the information necessary to confirm and deliver your order.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment service providers

  • Courier and delivery companies

  • Website and technology service providers

  • Customer support or communication services

  • Legal or regulatory authorities where required by law

These parties may only receive information necessary to perform their respective services or comply with legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information below.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, advertising services, or other external services.

Velvors is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Velvors:

Brand: Velvors
Established: 2026
Email: velvors495@gmail.com
WhatsApp / Phone: +971 52 619 2108

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.