1. What payment methods does Velvors offer?
We offer both Online Payment and Cash on Delivery (COD) options for your convenience.
2. Is shipping free?
Yes. We offer free shipping across the UAE.
3. How long does delivery take?
Once your order has been confirmed, delivery usually takes 24–48 hours within the UAE.
4. Can I exchange my order?
Yes. We offer exchanges instead of refunds or returns, subject to our Exchange Policy and product eligibility.
5. Who pays the delivery charges for an exchange?
For an approved exchange, the customer is responsible for the delivery charges associated with the exchange shipment.
6. How can I contact Velvors?
You can contact us for orders, exchanges, delivery questions, or any other assistance:
WhatsApp / Phone: +971 52 619 2108
Email: vel